Last day to get your order in for Guaranteed delivery by Christmas is December 15th!
Do you have a Toll Free number for orders?
Yes, you are welcome to call us toll free at 1-877-207-5321
Customer Phone Service hours:
Monday through Friday
10:00AM PACIFIC TIME - 5:00PM PACIFIC TIME
Complete Contact Information:
Toll Free 1-877-207-5321
Southern California 714-758-5305
17071 La Collette Place.
Yorba Linda, Ca 92886
Which carrier will deliver my package?
We use UPS for our shipping.
We do not ship to PO Boxes.
What are the exceptions to Free Shipping?
â€¢20lb. plus bags of food
â€¢HI and AK orders
Does BirdToys.com charge sales tax?
State laws require California based businesses to charge sales tax of 8.25% on orders shipped within the state of California.
If you place an order and have it shipped within the state of California, sales tax will be automatically added to your order during check out.
We are currently not required to collect sales tax on orders shipped to residents of other states.
What forms of payment do you accept?
Do I have to create an account?
No, an account will keep your contact information (name, address, email) on file and speed up the check out process but is not necessary to shop. Your credit card information is not stored on the site.
Can I ship my gifts directly to another person?
Of course! You can use BirdToys.com to ship gifts directly to a different address. During the checkout process, simply indicate where you'd like your items sent.
You will be asked for a billing address as well as a shipping address. The billing address will be used for purposes of verifying your credit card payment. It is the shipping address, however, that will indicate where your items are going to be sent.
What if I change my mind and the order hasn't shipped yet?
If you place an order and change your mind about receiving the order for any reason, a 3% fee will be incurred to cover processing fees of the refund. If we do not have an item in stock, you will receive a full refund
What if I want to return my item because it is too large or small for my bird?
Due to the risk of avian disease, all returns must be in original, unused, unopened condition. All items that are made with cotton fibers, such as Harnesses, Adventure Packs, etc...cannot be returned unless the seal is still on the box. Most likely if you have found the item not to be correctly sized for your bird, it has been used. These items are not returnable. All returns must be in salable condition. Would you want a used avian product? No - and neither do any of our other customers.
What if I want to return my item because my bird doesn't like it?
If your bird doesn't like the item for any reason, such as: they are scared of it or don't like the way it tastes - this is considered used. Used items are not returnable for any reason. No exceptions. All returns must be in a condition of which we can re-sell the product. Would you want a used avian product? No - and neither do any of our other customers. We are very knowledgeable and are here to help. If your item is not returnable, you can try selling it on an auction site or offer it to a friend.
Why are your return policies so strict?
Our return policies must be strict in order to protect our customers from receiving products which have been used by another bird. Certain avian disease can be spread through infection of toys or other objects. The health of all birds is important to us. Thank you for understanding.
If you qualify for a refund, you will receive it within 7-10 business days.
All orders may be subjected to a 10%-15% restocking fee, based on the condition of the returned product. If item is damaged in anyway, no refund will be issued and item will be returned to the customer. Customers who wish to return an item must pay for return shipping to the store. If you are requesting new product we will cover shipping it back to you. If you receive free shipping and return product, the shipping amount will be deducted from your return. If you return an item out of range of the 7 day policy, but within 30 days, you are eligible to receive store credit with the 10% re-stocking fee deducted. No refunds will be issued if it has been longer than 30 days.
Wrong Addresses and Redirected Shipments:
If you enter the incorrect address and your package is returned to us you are liable for that charge. If you wish the package to be re-delivered to the corrected address you will be charged for change of address as well. Please check your address entry before completing orders. Please do not mix PO Box and street addresses in the check out form. If you have questions contact us at 1-800-207-5321 for more details
If your package arrives visibly damaged, refuse it and contact us immediately at 1-800-207-5321
or Email Us
If you sign for a package or cage and do not report any visible damage to the driver we cannot file a claim with the shipping company for the damage and cannot be liable for the replacement or return of the products. Minor damage to a shipment can be saved so please contact us immediately for further assistance. All damages must be reported to us within 3 business days.
In Stock Items:
Orders with all items in stock will be securely packaged and usually shipped out within one to three business days. We currently ship FedEx & USPS Monday through Friday.
Out of Stock/Backordered Items:
We try to keep all items on our site available to our customers at all times but with such a large selection of items for your birds there is always a possibility that we may run out of something. But in the event that we are unknowingly out of stock for a particular item we will contact you after your order is placed and determine a solution to best suit your needs. Orders will be delayed if an out of stock item is soon to return to stock. If the delay will knowingly be longer than 5 business days the orders will be shipped without the back ordered items and when the items return to stock they will be shipped out making the order complete.
So we can offer you such a wide selection of cages and colors we often will have your cage order shipped directly to you from the manufacturer instead of our facility. Cages shipped from the manufacturer may take 5 to 14 business days but this is rare. If you have other items on the same order, food, toys, supplies, they may be shipped separately. A large varied order may have numerous shipments from different locations. Shipping notices will be emailed for each shipment.
Holidays and Shipping Times:
We will work to get your orders out in a timely fashion. No shipping is done on weekends or Holidays.
Order Priorities: ALL orders are important, however orders with bird food items are considered of the most importance and will be the first orders filled for the day. Your birds MUST be fed and we know this. If we are out of an item we will contact you about it and if possible, offer you an alternative.
All purchases are final 30 days from the date you received the product.
Pricing Errors will not be honored period.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.